I may have mentioned that – broadly speaking – I am in the business of making people happy. Now while this does not mean that I roam the country administering pelvic massages, it does mean that I actually mean it when I say, “I’ll see what I can do”. It always makes me twitch when I’m placed in a situation where someone is determined to be disappointed and this extends beyond working hours, too.
I was recently catching up on some admin* at the studio when a listener phoned in with a query. When I explained that I would need to check the file first and get back to her, she gave a long-suffering sigh and muttered, “Oh, but you won’t. Nobody ever phones back”
This pissed me off in so many ways, I didn’t quite know what to do with myself. It felt a bit like those times when I’ve eaten Mexican food and tried to suppress a sneeze, because I was afraid it would come out in stereo. I consider reverse psychology to be beneath contempt, but on the other hand, I always phone back. Service in Cape Town generally ranges from mediocre to pathetic, so it is a matter of honour for me. However, when someone tells me that they’re specifically expecting me not to call back, I’m tempted to just that – since it seems that on some bizarre level, it will make them happy.
Damn, but these dilemmas sometimes have sharp horns.
* drinking coffee, reading the newspaper, getting in the way…