We’ve recently migrated our email to another system. For those who don’t speak Technese, “migrate” roughly translates as “render non-functional”.
Ok, that’s not entirely true – it does work, after a fashion. However, the new system has introduced a charmingly random element into our day-to-day business communication: A small, but nonetheless significant percentage of emails end up trapped in a kind of electronic limbo from which there is no escape. I understand that the IT department has sacrificed a bucket of KFC to Baron Samedi and carried out the ritual rebooting of the mail server, but this doesn’t seem to have helped.
This means that all emails have to be followed up with a phone call (or, in the case of internal mail, a stroll down the passage) to confirm whether the intended recipient got the message or not. This can be quite an exercise (literally, in the case of internal mail) when there are lots of people on the copy list.
Apparently the new system was going to save the company money.